Patient-Centered Medical Home (PCMH)

We are your…Patient-Centered Medical Home!

Patient-Centered Medical Home (PCMH) is not a place… It’s a partnership with your Care Team at Waikiki Health.

We are committed to provide you with the best medical care based on your individual health needs. The PCMH offers a high standard of service through new technologies like our PATIENT PORTAL. Healthcare studies show that the Patient-Centered Medical Home model:

  • Provides better communication and support for you as the patient.
  • Creates a more meaningful and stronger relationship between you and your healthcare providers.
  • Saves you valuable time, especially when you use our secured PATIENT PORTAL to communicate with your doctor.
  • Allows you to review your personal medications, which helps you to understand and monitor the prescriptions you’re currently taking.
  • Provides you with hands-on coaching, which helps you follow your healthcare plan and encourages you to meet your goals.
  • Gives you valuable support and encouragement from other peers in your community who have similar health issues and like-experiences.
  • Encourages you to create personalized care plans that you design (along with your care team) that address your specific health concerns.

The PCMH recognition program follows a set of comprehensive standards created and monitored by the National Committee for Quality Assurance’s (NCQA). The PCMH model helps to effectively facilitate partnerships between patients and their care team, and when appropriate, helps also to facilitate partnerships that include the patient’s family as a support team. PCMH ensures consistent quality and a continuum of ongoing care through integrated health care monitoring systems, along with the meaningful use of electronic health records and care management. Waikiki Health’s Ohua Clinic and Makahiki Medical & Dental Clinic has achieved PCMH’s Annual Recognition Status.

Access Protocol

Purpose: To provide all patients with access to services in a manner that is affordable, available, accommodating, acceptable and appropriate. Patients are made aware of who, when and how to access the office. This protocol addresses procedures and monitoring for the following:

  • Continuity of care and empanelment.
  • Appointment access.
    • Waikiki Health offers appointments at our various sites. CLICK HERE for more details on location and hours of operation.
    • Appointments can be scheduled in-person or offered as a telehealth appointments, if needed. CLICK HERE for more information on telehealth appointments.
  • Telephone access during and after-hours care.
    • During Clinic Hours: (808) 922-4787. CLICK HERE for more information.
    • After-Hours Care: Waikiki Health provides after-hours care, clinical advice, and patient information by a licensed medical provider through the Physician’s Exchange (808-524-2575) for patients and external agencies treating patients.  Patients receive after-hours clinical advice at the time the provider is contacted via the Physician’s Exchange. Please call 911 for emergencies.
  • Electronic access during and after-hours care.
    • We encourage you to register for our PATIENT PORTAL where you can communicate directly with your medical provider, request prescription refills and review educational handouts provided during your visit and your health records. Patients can message their medical provider and review their records by creating a Waikiki Health Patient Portal Account. CLICK HERE to log-in or create an account. If you are having trouble, please call or speak with the front desk patient service representative for assistance.
  • Services offered by Waikiki Health.
    • Waikiki Health offers quality medical, behavioral health, dental, optometry, and social services to everyone. Our team of healthcare providers and staff work together, helping patients access services and support to live healthy. CLICK HERE for more information on the services we provide at Waikiki Health.
  • Implementation of up-to-date evidence-based clinical guidelines.
  • Chronic Disease Management.
    • HIV: Resources for patient education and self-management support. CLICK HERE for more information.
    • Diabetes: Resources for patient education and self-management support. CLICK HERE for more information. (Bring a copy of a Blood Glucose Log to your next visit with your PCP.)
    • Hypertension: Resources for patient education and self-management support. Check with your medical provider to see if you’re eligible for our Self-Monitoring Blood Pressure Program.  CLICK HERE for more information. (Please bring Blood Pressure Logs to your RDN and PCP visit).
  • Practice Contacts.
    • Pharmacy: (808) 791-9310
    • Dental Clinic: (808) 739-7346
    • Tobacco Treatment: (808) 791-9391 / (808) 739-3530
    • Keauhou Shelter: (808) 537-8330
    • Billing Department: Call (808) 537-8336 or send an email to billing@waikikihealth.org.
    • Patient Rights and Responsibilities: Contact our Privacy Officer at (808) 537-8492.
    • Waikiki Health Feedback: CLICK HERE to leave your feedback.

 

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