Medical Emergencies

What should I do if I have a medical emergency?
If you are experiencing a life-threatening medical emergency, call 911 immediately. Do not call your healthcare provider first. After receiving emergency care, follow up with your Waikiki Health provider within 24 hours, or as soon as your health allows.

About Waikiki Health

What is Waikiki Health?
Waikiki Health is a private, non-profit, federally qualified community health center (FQHC). Our mission is to provide quality medical and social services to everyone, regardless of their ability to pay. We place special emphasis on serving at-risk and hard-to-reach populations. Our services are available at clinics throughout Oahu and through outreach programs that reach communities across the Hawaiian Islands.

Is Waikiki Health a nonprofit organization?
Yes. Waikiki Health is a 501(c)(3) nonprofit organization.

Are donations to Waikiki Health tax-deductible?
Yes. Donations to Waikiki Health are tax-deductible to the full extent permitted by law.

Eligibility and Payment

Can anyone receive services from Waikiki Health?
Yes. Waikiki Health provides quality medical and social services for everyone, regardless of their ability to pay. If you are uninsured, underinsured, or have insurance, you may qualify for our sliding fee scale, based on household income and family size. Proof of income is required to determine eligibility. For more information, please call (808) 922-4787 to speak with a Patient Services Representative.

Does Waikiki Health accept TRICARE?
Yes. Waikiki Health accepts TRICARE insurance and welcomes military personnel and their families. We can also help you get started with the VA disability assessment process by assisting with many of the required components. Fore more information, please call (808) 922-4787.

How can I make Waikiki Health my Primary Care Provider (PCP)?
If you have health insurance and would like to select Waikiki Health as your Primary Care Provider (PCP), or change your PCP to another provider, please contact your insurance company directly. Your insurance company can assist you with changing your PCP to or from Waikiki Health.

Insurance and Eligibility Assistance

Waikiki Health accepts most insurances including Medicare and Medicaid (Med-QUEST).

I do not have insurance. What documents should I bring?
If you do not have insurance and would like to apply for our Sliding Fee Scale, please bring documents for income verification and identity verification.

Bring one of the following for income verification:

• Most recent tax return
• Unemployment registration or documentation
• Recent pay stub
• Proof of Department of Human Services (DHS) benefits
• Proof of Temporary Assistance for Needy Families (TANF)

And one of the following for identity verification:

• State-issued identification card
• Driver’s license
• Passport or Green Card

What is Eligibility Assistance?
Our Eligibility Specialists help patients:

• Apply for health insurance coverage
• Enroll in health insurance plans
• Determine eligibility for available health coverage programs

Appointments and Walk-Ins

How do I make an appointment?
To schedule an appointment at the Ohua Clinic or Makahiki Medical & Dental Clinic, please call (808) 922-4787.

Can I schedule an appointment online?
At this time, appointments must be scheduled by phone or in person at the clinic. Walk-in services are available at the Ohua and Makahiki Clinics, based on availability. Please call (808) 922-4787 for information about same-day appointments and walk-in availability.

Do I need to make an appointment?
Appointments are recommended for the Ohua Clinic in Waikiki and the Makahiki Medical & Dental Clinic in Moʻiliʻili. Walk-ins are also welcome at both locations, based on availability.

Please call (808) 922-4787 for same-day appointment and walk-in information.

Locations and Hours

Where are Waikiki Health’s locations?

Ohua Clinic – Waikiki
Makahiki Medical & Dental Clinic – McCully-Moiliili
PATH Clinic – Kaimuki
Keauhou Shelter – McCully-Moiliili

Services

What types of services does Waikiki Health offer?
Waikiki Health provides a wide range of medical and social services to meet the needs of our community. Our primary care clinics provide preventive and acute medical care. Learn more about our Primary Medical Care services.

At the PATH Clinic in Kaimuki, we provide OB/GYN, women’s health and pediatric services in a comfortable, home-like setting for patients and families.

In addition, Waikiki Health manages a shelter that provide support services to those experiencing homelessness at Keauhou Shelter in McCully-Moiliili.

After-Hours Care

How can I reach a provider after regular clinic hours?
After regular clinic hours, you can reach our on-call provider by calling the Physician Exchange at (808) 524-2575. For a life-threatening emergency, always call 911.

Social Security Disability

How can I qualify for Social Security Disability benefits?
For more information, please visit our Social Security Disability information page.

Billing

Who should I contact if I have questions about billing?
For billing questions, please call (808) 537-8336 or email billing@waikikihealth.org.

Human Resources and Employment

Who should I contact with questions about employment and recruitment?
For questions about employment, recruitment, or Human Resources, please email hr@waikikihealth.org. For employment verification, please fax the signed authorization and verification form to (808) 697-6849 or email them to hr@waikikihealth.org.

Federal Tort Claims Act (FTCA)

Waikiki Health is a Deemed Entity under the Federal Torts Claims Act (FTCA).